The lack of professionalism in sourcing agents is a big concern for all global buyers, it has been a so controversial issue that people have heated debate over the advantages and disadvantages of hiring Sourcing Company in China. Numerous purchasing offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ focus on their own services and advertise that they may never resort to this unethical behavior.
However, it should be admitted that all of them are in essence agents, and they are generally all very likely to fall under this lapse, but few of them shed much light on methods to this problem. The problem is just as a result of human nature. As an example, a number of them might have mixed feelings when they offer the quotations for their clients, they might ask themselves, “I came across so amazing a supplier for my client, plus they get so great price, shouldn’t I deserve some thing?” “The packaging and shipping cost me a lot, and it also took me a a large amount of effort in speaking to this supplier, do I benefit my clients simply to make ends meet?”
A typical practice is that some suppliers willingly give sourcing consultants or translators an accumulation hidden commission in order to win an order or perhaps the latter asks for kickbacks from the suppliers, however, this practice is not only unethical and unprofessional, but in addition practically unsustainable, because although unlikely in the future the suppliers could tell the facts for the buyer, the sourcing agent would find himself merely a tool for your suppliers and, even worse, turn out to be no long trusted from the client.
The most effective and very likely the only option is to facilitate a sustainable system that permits the sourcing agent to be fully integrated into the buyer’s virtual office. The customer should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, as the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try some of the methods below:
Provide payment proof for each and every transaction with all the suppliers and shippers. This may include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this manner, the initial total cost in procuring the goods can be easily tracked and calculated.
Present detailed contact details of all of the suppliers and shippers to the client. Moreover, if the client has to contact them for virtually any clarification purposes, when the suppliers usually do not understand English, the smosbr agent should offer translation assist to facilitate the clarification process.
Refuse to any type of hidden commission from the suppliers, stay impartial and objective in selecting suppliers for that client’s requirement. Always stay answerable and available to the suppliers, provide you with the buyer’s requirements to them in a timely manner, show to the suppliers that this buyer’s interests are physically and constantly represented.
In the client’s request, make tours towards the suppliers for quality checking, pre-delivery inspection, trouble shooting, tech support, etc and be sure the suppliers fix all issues focused on the goods both before and after the delivery in the goods.
The buyer can try a number of the methods below:
Give you a reasonable sourcing fee.. If possible, help the agent create an e-mail ID in the name of the employer’s company so he can more convincingly represent the buyer in working with the suppliers, likewise, the roll-out of Chinese website to buy stuff could also do the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc on the agent’s end. Motivation measures: Because the cooperation reaches an extremely stable and mature level, it might worth consideration to provide retainer fee or performance bonus for the agent based on savings achieved.